REfunds & Returns
Your satisfaction is our priority at Vape Valley. If you’re not fully happy with your purchase, we’re here to help.
We accept returns under the following conditions:
The item is unused, unopened, and in original packaging.
The return request is made within 7 days of delivery.
The product is damaged, defective, or incorrect.
E-liquids and opened vaping devices are not eligible for return due to health and hygiene concerns, unless faulty.
Contact our support team at info@vapevalley.org or +923224541331 with your order number and reason for return.
Our team will guide you through the return process.
Items must be sent back via a trusted courier. Return shipping is the customer’s responsibility unless the item is faulty or incorrect.
Once we receive and inspect your return, we’ll notify you of the approval or rejection.
If approved, a refund will be issued via your original payment method within 5–7 business days.
For COD orders, refunds will be processed via bank transfer or store credit.
If you receive a damaged or incorrect item, we’ll gladly replace it at no additional cost. Contact us within 48 hours of delivery.
E-liquids (if opened)
Disposable vapes (if used)
Products damaged due to misuse
For any questions or concerns about returns or refunds, please contact:
Vape Valley Customer Support
📞 +923 22 45 41 331
📧 info@vapevalley.org
